Ospreys Exim Export · Import · Trade

WhatsApp Business Messaging Policy

OSPREYS EXIM PRIVATE LIMITED — a Private Limited Company, operating the website Ospreys Exim.

Website: https://ospreys-exim.com/ · Email: connect@ospreys-exim.com · Phone: +91 93559 57196

GSTIN: 07AAECO6230B1ZW

Registered Address: C-302, 3rd Floor, Nagarjuna Apartment, CGHS, Chilla Regulator, Near New Ashok Nagar Metro Station, Mayur Vihar Phase 1, New Delhi, East Delhi, Delhi 110096, India

Last updated: 1 July 2026

This policy governs how OSPREYS EXIM PRIVATE LIMITED (a Private Limited Company, operating the website Ospreys Exim) uses WhatsApp Business or the WhatsApp Business Platform in connection with its B2B operations. WhatsApp is used for business enquiries, quotation follow-ups, document requests, order/service updates, and customer support.

Approved Use Cases

  • responding to inbound business enquiries;
  • scheduling calls or meetings;
  • sharing quotation follow-ups or document requests;
  • sending order, shipment, dispatch, delivery, or service updates;
  • providing support connected to an existing business interaction; and
  • other transactional or service-related updates the recipient has asked for or reasonably expects.

We do not use WhatsApp for spam, cold bulk outreach, or unsolicited promotional blasts.

Opt-In Requirement

We contact people on WhatsApp only where they provided their mobile number and gave clear permission to receive WhatsApp messages from us. Opt-in may be collected through:

  • website forms with a specific WhatsApp opt-in checkbox (separate from email consent);
  • written communications or signed documents during business engagement;
  • account onboarding flows;
  • event forms with documented consent; or
  • verbal consent during business calls, documented in our CRM.

A welcome/confirmation message is sent after initial consent to verify opt-in. We do not send unsolicited WhatsApp messages to contacts who have not opted in.

Message Categories and Templates

Where the platform requires approved templates for business-initiated messages, we use only Meta/WhatsApp-approved templates and only for the approved purpose. Outside any applicable 24-hour customer-service window, we will not send free-form business-initiated messages unless permitted by platform rules. Template messages use clear, professional B2B language and comply with Meta's Commerce Policy and WhatsApp Business Policy.

No Spam or Misleading Content

We will not:

  • send unsolicited or irrelevant messages;
  • impersonate another company or misrepresent our identity;
  • use misleading content, baiting, or deceptive calls to action;
  • overwhelm recipients with excessive messaging; or
  • use WhatsApp in connection with illegal trade, fraud, restricted goods, or prohibited business activities.

Opt-Out and Blocking Requests

Recipients may opt out any time by:

  • replying STOP, UNSUBSCRIBE, or an equivalent clear request;
  • contacting connect@ospreys-exim.com; or
  • requesting opt-out through our website contact form.

We honour opt-out/block/discontinuation requests promptly and do not re-add opted-out contacts without fresh, explicit consent.

Message Frequency

Limited to a reasonable frequency appropriate for B2B trade communications; no more than 1–2 messages per day to any individual contact; timing respects business hours in the recipient's time zone where possible.

Sensitive Data and Customer Protection

We do not request or encourage recipients to send unnecessary sensitive personal data over WhatsApp; we do not ask for full payment card numbers, full government ID numbers, or other unnecessary high-risk identifiers through the platform.

Human Escalation

Where automation is used, clear escalation to a human representative is always available. Human support can be reached at connect@ospreys-exim.com and +91 93559 57196, or through our website contact form.

Accuracy of Business Profile

Our WhatsApp business profile accurately reflects our business name, website, email, and support details, kept current and consistent with our Website and Meta Business Portfolio.

Recordkeeping

We may retain WhatsApp communication records where necessary for customer service, compliance, audit, dispute management, fraud prevention, and lawful business administration. We do not sell your WhatsApp contact details, and we do not share them with third parties for their own marketing.

Data Protection

WhatsApp communications are processed through an authorised WhatsApp Business Solution Provider (BSP) and are subject to our Privacy Policy; personal data shared via WhatsApp is handled in accordance with GDPR, the DPDP Act, and Meta's data processing terms.

Enforcement

We may suspend or refuse WhatsApp communications where required to comply with platform policy, applicable law, or our internal risk standards.

Contact

For questions or to opt out: connect@ospreys-exim.com.